With a strong balance sheet, consistent growth, a long-term commitment to innovation, and thousands of world-class engineers, you can be secure in your choice of Microsoft Dynamics® CRM. It has seen impressive momentum in the CRM market and is recognized as a leader in the CRM industry by many third-party experts and analyst firms. Here are just a few:

• Microsoft Dynamics CRM was listed on the 2009 Gartner Magic Quadrant for CRM Customer Service Contact Centers. This Magic Quadrant looks at customer service software for the human agent in the contact center versus self-service. Enterprise demands for analytics, integration with Web customer service and communities are driving changes in the industry and changes that Microsoft Dynamics CRM are able to meet.
• The Forrester Wave™ lists Microsoft Dynamics CRM for customer service solutions, midsized organizations, and large organizations. In these research documents, Microsoft Dynamics CRM gets high marks for flexible customer service solutions. Microsoft Dynamics CRM shines by offering customer service flexibility for large and midsized organizations. It supports flexible options in deployment (on-premises, on-demand, and partner-hosted deployments); how to pay (license, subscribe, finance); and how to use (Outlook client, browser, SharePoint site, other interfaces). Microsoft Dynamics CRM provides strong support for: phone agents; call center infrastructure; agent collaboration tools; knowledge base; customer data management; analytics; email response management; architecture and platform; business process and workflow tools; integration; security; and Web 2.0 tools. It provides very strong support for: internationalization; deployment options; development and customization capabilities; scalability; reliability and availability; usability; UI; help; support for mobile devices; and offline support; Web 2.0-enabling technologies; and customization.

If you are interested in learning more about Microsoft Dynamics CRM, please contact us.

By Alexandra Gonzalez, PANGEA Business Solutions

More and more companies are finding that enterprise resource planning (ERP) software is helping to make their operations more flexible. A Gartner report showed that worldwide ERP software revenue is set to hit $253.7 billion this year, up by 7.5 per cent compared to 2010.

The main aim of ERP software is to deliver tangible business benefits: cost reduction, productivity improvement and measurable bottom-line results. In addition to this, companies are finding great agility in their business operations through ERP functionality. For example, the buzz around online software is duly noted by Microsoft; in turn they have dedicated dollars and resources to making hosting options available that fit the unique needs of each and every business model. With Software-plus-Services for Microsoft Dynamics ERP you can make cloud computing a flexible component of your ERP solution—on your terms. You can choose to license and deploy your ERP software through partner-hosted ERP Software as a Service (SaaS). And extend your business processes seamlessly to the cloud with online services that amplify the value of your business software.

If you are ready to embrace greater agility with Microsoft Dynamics ERP, please contact us for more information. We are dedicated to helping companies gain maximum results from their business and technology infrastructure investments.

By Alexandra Gonzalez, PANGEA Business Solutions

According to this article, regardless of how customers get it, Microsoft Dynamics® CRM 2011 signals that Microsoft has upped its game against archrivals Oracle and Salesforce.com, particularly the latter.

We here at PANGEA Business Solutions would have to agree that Microsoft Dynamics CRM 2011 ranks supreme against its competitors because it provides users with a wide range of benefits, including point-and-click configurability, enterprise scalability, and easy interoperability to existing applications and databases.

It improves user adoption through a next-generation native Microsoft Outlook client, browser-based and mobile access, RoleTailored design, and advanced user personalization, giving users easy access to the information they need to be successful. Microsoft Dynamics CRM 2011 also provides the most up-to-date information critical to enabling sales, service and marketing professionals to do their jobs effectively through guided process dialogs, inline business intelligence for performance and goal management, and real-time dashboards. You also have the perk of choice if you go with Microsoft Dynamics CRM 2011, giving you the flexibility to deploy online or on-premise depending on your unique needs.

If you are interested in learning more about Microsoft Dynamics CRM, please contact us.

By Alexandra Gonzalez, PANGEA Business Solutions

According to this article, recent studies claims enterprise resource planning (ERP) systems used to manage the manufacturing, packaging, and transportation flow of many different kinds of goods may not be keeping up with ever-more complex demands being placed on those processes.

Some ERP systems may actually be leaving manufacturers with disjointed and inadequate technology and reducing enterprise agility. Manufacturers today demand an ERP solution that changes easily as their business model is no longer static; it changes often and sometimes in a large scale.

Microsoft Dynamics® ERP solutions meet the scalability requirements that manufacturers demand. They work like and with familiar Microsoft software. They also automate and improve financial and supply-chain management in the following ways:

Integrate collaboration and communication

• • Deliver a single, real-time view of data from multiple facilities and departments
  • Synchronize communication between engineering, manufacturing, and subcontractors
  • Optimize planning to minimize inventory while meeting customer requirements
  • Share information within your systems through the Web

Efficiently manage projects

• • Provide an accurate overview of project status
  • Track activities and resources at many levels of detail
  • Leverage knowledge and content from existing or prior projects

Estimate and quote accurately

• • Provide accurate quotations based on a real-time view into operations
  • Align customer requirements with your capabilities
  • Record customer requirements accurately

Provide flexible production planning

• • Use data from the entire supply chain to respond effectively to changes and problems
  • Access data through familiar desktop tools
  • Support various manufacturing modes, such as engineer-to-order, make-to-order, make-to-stock, and mixed/hybrid

Visit our website to learn about our Warehouse Management Systems and how Microsoft Dynamics ERP can meet your own complex industry needs.

By Alexandra Gonzalez, PANGEA Business Solutions