With a strong balance sheet, consistent growth, a long-term commitment to innovation, and thousands of world-class engineers, you can be secure in your choice of Microsoft Dynamics® CRM. It has seen impressive momentum in the CRM market and is recognized as a leader in the CRM industry by many third-party experts and analyst firms. Here are just a few:
- Microsoft Dynamics CRM was listed on the 2009 Gartner Magic Quadrant for CRM Customer Service Contact Centers. This Magic Quadrant looks at customer service software for the human agent in the contact center versus self-service. Enterprise demands for analytics, integration with Web customer service and communities are driving changes in the industry and changes that Microsoft Dynamics CRM are able to meet.
- The Forrester Wave™ lists Microsoft Dynamics CRM for customer service solutions, midsized organizations, and large organizations. In these research documents, Microsoft Dynamics CRM gets high marks for flexible customer service solutions. Microsoft Dynamics CRM shines by offering customer service flexibility for large and midsized organizations. It supports flexible options in deployment (on-premises, on-demand, and partner-hosted deployments); how to pay (license, subscribe, finance); and how to use (Outlook client, browser, SharePoint site, other interfaces). Microsoft Dynamics CRM provides strong support for: phone agents; call center infrastructure; agent collaboration tools; knowledge base; customer data management; analytics; email response management; architecture and platform; business process and workflow tools; integration; security; and Web 2.0 tools. It provides very strong support for: internationalization; deployment options; development and customization capabilities; scalability; reliability and availability; usability; UI; help; support for mobile devices; and offline support; Web 2.0-enabling technologies; and customization.
If you are interested in learning more about Microsoft Dynamics CRM, please contact us.
By Alexandra Gonzalez, PANGEA Business Solutions