Seeing your Customers More Clearly with Microsoft Dynamics CRM
CRM software helps companies understand, anticipate and respond more efficiently and effectively to their customers’ needs. This is done by tracking every detail about the customer and every interaction your business has had with that customer in a central hub.
This centralized tracking and reporting of your customers allows for more focused follow up and helpful customer service. Having deep insight into what your customer needs at any given moment will make your life easier. With this insight, you can also identify buying trends, detect neglected customers and gauge customer’s preferences. The recent boom of social media has made it essential to stay connected online.
Microsoft Dynamics® CRM meets these requirements of a CRM solution. It also makes engaging the social customer possible through the Social Networking Accelerator for Microsoft Dynamics CRM. With the Social Networking Accelerator, marketing professionals can identify their most influential promoters and better manage the brand. Your sales professionals can discover new leads and zero in on key data points, and customer service agents can proactively identify and address issues.
Centralizing customer info and engaging with them online helps you see your customers more clearly. Contact us here at PANGEA if you are interested in learning more about how Microsoft Dynamics CRM can help you do just that.
By Alexandra Gonzalez with PANGEA Business Solutions, Microsoft Dynamics Partner out of Florida